Stay ahead. Evolve
with Paramount
Find clear answers and helpful guidance to simplify support operations — from getting started to using Paramount day to day. Helpful answers to common questions.
General Questions
General Questions
01
What is Paramount?
Paramount is a customer support automation platform that helps teams resolve issues faster by automating repetitive work and giving agents better context.
02
Who is Paramount for?
Paramount is built for support teams, CX leaders, and ops teams who manage high-volume customer conversations and want to scale without adding headcount.
03
Do I need engineering help to set it up?
No. Paramount is designed to work out of the box with minimal setup. Most teams are live in days, not months.
04
Can we track performance and results?
Yes. Paramount provides real-time visibility into ticket volume, response times, resolution trends, and overall support performance.
01
What is Paramount?
Paramount is a customer support automation platform that helps teams resolve issues faster by automating repetitive work and giving agents better context.
02
Who is Paramount for?
Paramount is built for support teams, CX leaders, and ops teams who manage high-volume customer conversations and want to scale without adding headcount.
03
Do I need engineering help to set it up?
No. Paramount is designed to work out of the box with minimal setup. Most teams are live in days, not months.
04
Can we track performance and results?
Yes. Paramount provides real-time visibility into ticket volume, response times, resolution trends, and overall support performance.
What is Paramount?
Paramount is a customer support automation platform that helps teams resolve issues faster by automating repetitive work and giving agents better context.
Who is Paramount for?
Do I need engineering help to set it up?
Can we track performance and results?
Automation & AI
Automation & AI
01
What kind of tasks can be automated?
Common requests, ticket routing, approvals, follow-ups, and prioritization can all be automated.
02
Can we control when automation runs?
Yes. Automation rules are fully configurable and can be adjusted or paused at any time.
03
Will automation replace our support agents?
No. Paramount is designed to support agents by removing busywork, not replacing human interactions.
01
What kind of tasks can be automated?
Common requests, ticket routing, approvals, follow-ups, and prioritization can all be automated.
02
Can we control when automation runs?
Yes. Automation rules are fully configurable and can be adjusted or paused at any time.
03
Will automation replace our support agents?
No. Paramount is designed to support agents by removing busywork, not replacing human interactions.
What kind of tasks can be automated?
Common requests, ticket routing, approvals, follow-ups, and prioritization can all be automated.
Can we control when automation runs?
Will automation replace our support agents?
Setup & Onboarding
Setup & Onboarding
01
How long does setup take?
Most teams are up and running within a few days.
02
Do we need engineering support to get started?
No. Paramount is designed for non-technical teams and requires minimal setup.
03
Can we roll it out gradually?
Yes. Teams often start with a single workflow or queue and expand over time.
01
How long does setup take?
Most teams are up and running within a few days.
02
Do we need engineering support to get started?
No. Paramount is designed for non-technical teams and requires minimal setup.
03
Can we roll it out gradually?
Yes. Teams often start with a single workflow or queue and expand over time.
How long does setup take?
Most teams are up and running within a few days.
Do we need engineering support to get started?
Can we roll it out gradually?
Integrations
Integrations
01
What tools does Paramount integrate with?
Paramount integrates with common support, CRM, and internal tools to centralize customer context.
02
Can we sync historical data?
Yes. Past conversations and customer data can be imported during setup.
03
Are integrations real-time?
Yes. Data updates and automation triggers happen in real time.
01
What tools does Paramount integrate with?
Paramount integrates with common support, CRM, and internal tools to centralize customer context.
02
Can we sync historical data?
Yes. Past conversations and customer data can be imported during setup.
03
Are integrations real-time?
Yes. Data updates and automation triggers happen in real time.
What tools does Paramount integrate with?
Paramount integrates with common support, CRM, and internal tools to centralize customer context.
Can we sync historical data?
Are integrations real-time?
Security & Compliance
Security & Compliance
01
How is customer data protected?
Paramount uses industry-standard encryption, access controls, and secure infrastructure.
02
Who can access sensitive information?
Access is role-based and fully configurable by your team.
03
Is Paramount compliant with data regulations?
Yes. Paramount is built to support common compliance requirements used by modern SaaS companies.
01
How is customer data protected?
Paramount uses industry-standard encryption, access controls, and secure infrastructure.
02
Who can access sensitive information?
Access is role-based and fully configurable by your team.
03
Is Paramount compliant with data regulations?
Yes. Paramount is built to support common compliance requirements used by modern SaaS companies.
How is customer data protected?
Paramount uses industry-standard encryption, access controls, and secure infrastructure.
Who can access sensitive information?
Is Paramount compliant with data regulations?